"we" means Guided Solutions ltd, and "our" shall be construed accordingly. "you" means the person firm company or organisation browsing and/or using the Website, and "your" shall be construed accordingly. "Guided Solutions Family" means all companies connected with us. A company is connected with us if it is: (i) a subsidiary or holding company of us; (ii) controlled by the same person(s) who control us or our holding company; (iii) a subsidiary or holding company of any company in (i) or (ii) above; or (iv) in the same group as any company under (i), (ii) or (iii) above. "subsidiary" and "holding company" shall be as defined in section 1159 of the Companies Act 2006. The term "control" shall have the same meaning as defined in Section 416 of the Income and Corporation Taxes Act 1988. Two companies are in the same group if they share the same ultimate holding company.
Interruptions and Omissions in Service
Whilst we try to ensure that the standard of the Website remains high and to maintain the continuity of it, the internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not accept any liability arising from any such errors, omissions, interruptions or delays or any ongoing obligation or responsibility to operate the Website (or any particular part of it) or to provide the service offered on the Website. We may vary the specification of this site from time to time without notice.
Links to other Sites
On this site you will be offered automatic links to other sites which we hope will be of interest to you. We do not accept any responsibility for or liability in respect of the content of those sites, the owners of which do not necessarily have any connection, commercial or otherwise, with us. Using automatic links to gain access to such sites is entirely at your own risk.
Information on this Site
Whilst we make every effort to ensure that the information on our Website is accurate and complete, some of the information is supplied to us by third parties and we are not able to check the accuracy or completeness of that information. We do not accept any liability arising from any inaccuracy or omission in any of the information on our Website or any liability in respect of information on the Website supplied by you, any other website user or any other person.
Your Use of this Site
You may only use the Website for lawful purposes when seeking employment or help with your career, or when recruiting staff. You must not under any circumstances seek to undermine the security of the Website or any information submitted to or available through it. In particular, but without limitation, you must not seek to access, alter or delete any information to which you do not have authorised access, seek to overload the system via spamming or flooding, take any action or use any device, routine or software to crash, delay, damage or otherwise interfere with the operation of the Website or attempt to decipher, disassemble or modify any of the software, coding or information comprised in the Website.
You are solely responsible for any information submitted by you to the Website. You are responsible for ensuring that all information supplied by you is true, accurate, up-to-date and not misleading or likely to mislead or deceive and that it is not discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or codes of practice or the copyright, trademark or other intellectual property rights of any person in any jurisdiction, or misrepresented or deceptive in order to gain pecuniary advantage. You are also responsible for ensuring that all information, data and files are free of viruses or other routines or engines that may damage or interfere with any system or data prior to being submitted to the Website. We reserve the right to remove any information supplied by you from the Website at our sole discretion, at any time and for any reason without being required to give any explanation.
Information Submitted by You
Terms of Business
Recruitment: Each employment assignment or placement arising as a result of an introduction made by Guided Solutions will be subject to our standard Terms of Business as they are applicable in the circumstances. All prospective employers and clients for whom we arrange assignments or placements will be provided with a copy of the Terms of Business applicable to them at or following registration.
The rights in material on the Website are protected by international copyright, software and trademark laws and you agree to use the Website in a way which does not infringe these rights. You may copy material on the Website for your own private or domestic purposes, but no copying for any commercial or business use is permitted.
We may terminate your registration and/or deny you access to the Website or any part of it (including any services, goods or information available on or through the Website) at any time in our absolute discretion and without any explanation or notification.
We accept no liability for any loss (whether direct or indirect, for loss of business, revenue or profits, wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatsoever) arising from your use of the Website and we hereby exclude any such liability, whether in contract, tort (including for negligence) or otherwise. We hereby exclude all representations, warranties and conditions relating to the Website and your use of it to the maximum extent permitted by law.
You agree to indemnify us and keep us indemnified against all costs, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of the Website.
You must notify us immediately if anyone makes or threatens to make any claim against you relating to your use of the Website.
Choice of Law and Jurisdiction
The use of the Website and any agreements entered into through the Website are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of the Website or any agreement made through the Website.
Abacus House Pennine Business Park
Company Number 04518013. Registered in the UK.
Guided Solutions will never share your CV or any personal data with prospective employers or any third party without your prior consent.
www.guidedsolutions.co.uk is a website operated by Guided Solutions Ltd
If you register on the Website as a Client and provide us with personal data, we will process such personal data on the basis that it is necessary to do so in order to perform the contract you enter into with us.
Registration with and use of the Website for job seekers is free. We will process your personal data on the basis set out below as it is in our legitimate interests to do so following your registration.
What Information do we collect about you?
We collect personal data from you when you provide, post, or upload it to our website, such as when you fill out a form, respond to a survey, submit a CV directly to Guided Solutions or through an advert that has been posted by Guided Solutions on third party websites and when you speak with our consultants over the phone.
Personal data we collect is stored in our CMS, CRM and Marketing Automation Platform, as well as in our cloud-based candidate assessment solution, GS Compass.
When you fill out a contact form or subscribe for newsletters on our website, we may collect the following personal data:
- Your full name
- Your email address
- Your phone number
- Your country of residence
- Your company
- Your job title
- Your interests regarding future job opportunities such as type of role and role location
When you talk with our consultants over the phone to find, be found for career opportunities or seek talent, we may record your calls to ensure that we are able to accurately provide our service to you and to improve our quality of service. This information is retained only for this purpose, and then deleted.
If you decide to upload a CV, cover letter, personal statement or other similar document or information we will keep that information for as long you want to keep your account with Guided Solutions.
If you choose to take any assessments available through Guided Solutions such as our cloud-based solution GS Compass, we will also maintain a record of your responses to and results of those assessments.
We log your visits and use of our website, including mobile apps.
Cookies and other similar technologies
Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the Website, to compile statistical reports on Website activity and to help us make recommendations that are relevant to you.
We also use third party advertising companies to serve ads when you visit the Website. Those companies may use information about your visits to this and other websites in order to provide you with advertisements about other goods and services that may be of interest to you.
We collect data through cookies and similar technologies.
We log usage data when you visit or otherwise use our website, such as when you view or click on content, or ads, perform a search, install or update one of our mobile apps, share articles or apply for jobs. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
Your Device and Location
We receive data from your devices and networks, including location data.
When you visit or leave our website (including our plugins or cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our website from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before we use GPS or other tools to identify your precise location.
We collect information about you when you send, receive, or engage with messages in connection with our services. For example, if you get in contact with one of our Consultants about a particular role we will keep a copy of the conversation trail on our CRM system. If you submit a message on our website, we will keep a record of this in our CMS and Marketing Automation Platform.
What do we do with your personal data?
We use the data that we have about you to provide and personalize, including with the help of automated systems and inferences we make, our services, including ads, so that they can be more relevant and useful to you and others.
By registering with Guided Solutions, it is understood that job seekers are actively soliciting contact from Guided Solutions about opportunities which match the job seekers’ fields of interest. If you are a job seeker we will never share your details with anyone externally without consulting you and receiving consent.
For job seekers, we will use your personal data to provide you with the recruitment services that we provide, to manage your account and to email you about recruitment services which, for job seekers, includes job alerts and emails about industry updates that are relevant to your fields of interest.
Keep you informed
Our services allow you to stay informed about news, events and ideas regarding professional topics you care about. Our services also allow you to improve your professional skills, or learn new ones. We use the data we have about, to recommend relevant content and career opportunities
Our services allow you to explore new career opportunities, and seek out, and be found for, career opportunities. Your profile which is stored on our CRM system can be found by our consultants in relation to any particular roles you might be interested in. We will use your data to recommend jobs. We may use automated systems to profile and provide recommendations to help make our services more relevant to job and talent seekers. Keeping your profile accurate and up-to-date on our CRM system may help you and us to better match you with career opportunities.
We offer settings to control what messages you receive and how often you receive some types of messages.
We will contact you through email, mobile phone, notices posted on our websites or apps, messages to your LinkedIn inbox, and other ways through our website, including text messages and push notifications. We will send you messages about job opportunities, industry news and updates, career advice or other related information for which you have subscribed. You can unsubscribe at any time by contacting us or by using the “Unsubscribe” link in the footer of email message.
We may create targeted advertising campaigns to promote our services and drive engagement with our brand.
We target (and measure the performance of) ads to website visitors and others both on and off our website directly or through a variety of partners, using the following data, whether separately or combined:
- Data from advertising technologies on and off our website, like cookies, ad tags, and device identifiers;
- Visitor-provided information (e.g., Linkedin profile, contact information, title and industry);
- Data from your use of our website (e.g., search history, content you read, page visits, clicking on an ad, etc.)
- Information from advertising partners and publishers and
- Information inferred from data described above (e.g., using job titles from a profile to infer industry, seniority, and compensation bracket; using graduation dates to infer age or using first names or pronoun usage to infer gender).
If you have already expressed interest in our services through your use of our website, LinkedIn company page, our partners’ websites or interaction with our ads, we may track this activity using anonymous cookie-based retargeting technology and display relevant ads based on your interests and actions you’ve taken.
In the event that you register with Guided Solutions as a job seeker or a talent seeker we will only send you information which relates to our recruitment services unless you specifically opt in to receiving marketing material about other products and services through a form or a subscription box on our website.
If you consent to receive marketing materials or newsletters via email, you may change your subscription preferences or unsubscribe at any time using the “Update your preferences” and “Unsubscribe” links in the footer of the email messages or by contacting us directly.
You can also let us know if you want to stop us from contacting you in connection with the recruitment services for which you register when you registered with Guided Solutions.
Developing our Services and conducting Research
We use data, including public feedback, to conduct research and development for the further development of our services in order to provide you and others with a better, more intuitive and personalized experience.
We seek to create economic opportunity for job seekers and talent seekers and to help both be more productive and successful. We use the personal data available to us to research social, economic and workplace trends such as jobs availability and skills needed for these jobs and policies that help bridge the gap in various geographic areas.
Polls and surveys might be conducted by us. You are not obligated to respond to polls or surveys, and you have choices about the information you provide.
Data Sharing and Transfers
Your personal data is stored on our servers which are in the European Economic Area. We will never share your data with potential employers without your prior consent, however if we share your personal data in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with data protection legislation.
We retain your personal data while your account is in existence or as needed to provide you with our services. This includes data you or others provided to us and data generated or inferred from your use of our services. Even if you only use our services when looking for a new job every few years, we will retain your information and keep your profile open until you decide to delete your account. If you wish to stop using our services and have your account deleted from our system, you can contact us with your request at any time.
Rights to Access and Control your Personal Data
You can access, modify or delete your personal data at any time, and have control over how your data is collected, used and shared.
You can reach us by phone, email, postal address or message through our website to request access, modification or deletion of your data at any time.
We provide many choices about the collection, use and sharing of your data, from deleting or correcting data we hold for you to advertising opt-outs and communication controls. We offer you settings to control and manage your subscriptions in the footer of the email messages you receive from us.
For personal data that we have about you:
- Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you).
- Change or Correct Data: You can request us to update, edit or fix some of your personal data on your account, particularly if it’s inaccurate.
- Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
- Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.
Access to your information and correction
We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you think is inaccurate. Should you wish to delete your account please get in touch with Damé Medarski (email@example.com). Amendments to your account can be made by contacting us.
We aim to provide you with useful work-related services for the whole of your career. However, you have the right to close your account at any time and have us delete all of your personal information unless we are in the process of responding to any complaint that you make.
We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfil your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your profile has been closed.
Lawful bases for processing
We have lawful bases to collect, use and share data about you. You have choices about our use of your data.
At any time, you can withdraw consent you have provided by contacting us.
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you and “legitimate interests”.
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer here.
How do you remove your name from our CRM system?
You can contact us to request for your account to be closed at any time, which will be confirmed by Guided Solutions.
How do you unsubscribe from future mailings?
You can contact us to change your contact preferences.
How can you obtain information held about you?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please contact us.
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Cross Border Data Transfers
We process data both inside and outside of the United Kingdom and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country.
How to contact us
by email firstname.lastname@example.org
or write to us at Guided Solutions, The Catalyst, York Science Park, Baird Lane, York, YO10 5GA, United Kingdom
Abacus House Pennine Business Park
Company Number 04518013. Registered in the UK.